Before making an online purchase, it’s important to acknowledge the unique qualities of Joy Pottery. Each piece is handcrafted with care. Due to this handmade process, no two pieces are identical. You may find slight blemishes, colour variations, or irregular shapes. These distinctive features contribute to the beauty and charm of Joy Pottery.
Due to the nature of our products we cannot accept any returns.
Exceptions and Special Cases:
– Shipping Damage: While we take great care in packaging our items, we cannot be responsible for items broken during shipping. However, if your item arrives broken, please contact us immediately at andreaschoots@icloud.com with photos of the damaged item and packaging and we can discuss options.
We appreciate your understanding and cooperation.
If you have any further questions or need assistance, please do not hesitate to contact us.
Need help? Please contact andreaschoots@icloud.com